Enhancing Water Services through Performance Agreements

Performance Improvement Planning
WSP
Field Note
May 2009

Increased operational autonomy, performance-related incentives, clear definition of stakeholder roles and responsibilities, an enabling environment including strong leadership, willingness of all stakeholders to adopt such practices, an appropriate policy and legislative framework, and a good monitoring system for reviews will ensure that service improvements targeted by such agreements remain sustainable in the long run.

Acceder al documento